DOHA: For a second consecutive year, Qatar’s hospitality sector has been ranked best in the Middle East by the Guest Experience in the Middle East Report.
The report, released by hospitality and travel data providers Olery, analysed some 12 million online guest reviews during April 1, 2018–March 3, 2019 from popular online booking sites, and concluded that Qatar’s score had climbed up from 84.3 last year to 85.4.
Development of new attractions, such as the recently opened Qatar National Museum, was credited with helping maintain the hospitality sector’s momentum.
The report measured overall guest satisfaction by considering different aspects of their tourist accommodation experience, including service, location, cleanliness, room quality, and value for money. In Qatar, service, cleanliness and location received ratings of 9.0, above the global benchmark in each of these categories. Qatar’s hospitality sector also scored higher in rooms (8.9), food (8.8) and facilities (8.4).
According to the ‘guest type’ category, Qatar’s tourist accommodation was particularly given a thumbs-up by business travelers, families, and friends.
Said Akbar Al Baker, Secretary-General of Qatar National Tourism Council (QNTC): “Qatar’s hospitality sector remains a key engine of our tourism vision. We congratulate our partners in the private sector for their continued growth, and their focus on providing travellers with unparalleled hospitality and authentic experiences.”
The Olery report has once again confirmed that Qatar’s hospitality sector is best in class, and an enviable model for the industry and the region. The Olery report and the guests who have stayed in Qatar’s hotels articulated the main selling points as attentive service, top-notch facilities, and authentic experiences.